Notice of Data Security Incident

Columbia Eye Clinic (“Columbia Eye”) is in the process of notifying potentially impacted individuals of a data security incident that may have impacted personal information.

On January 13, 2025, Columbia Eye experienced an information technology network disruption that impacted the clinic’s accessibility to certain electronic systems. Cybersecurity specialists were engaged to investigate the source of the issue. The investigation determined that an unauthorized actor entered the network between January 9, 2025, and January 13, 2025, and may have accessed certain files during the incident. Columbia Eye is in the process of conducting a comprehensive e-discovery review of the affected files to determine what information is impacted by this incident. Columbia Eye will notify individuals whose personal information was potentially impacted directly once the review completes. Columbia Eye also notified law enforcement.

The potentially-affected information may include names, contact information, date of birth, procedure codes and other information needed to obtain pre-approval for eye-related procedures.  Columbia Eye does not have any indications that its electronic medical record system or practice management systems were affected by this incident.  Though Columbia Eye has no evidence that the data has been used to commit fraud, persons potentially affected are encouraged to remain vigilant, carefully monitor financial account statements, healthcare statements, and credit reports, and report any discrepancies to law enforcement.

Columbia Eye takes the privacy and security of information seriously. Upon discovering this incident, Columbia Eye promptly reset all user passwords, created a new IT environment using backup systems, issued new devices and software, added additional monitoring software, implemented enhanced security policies and procedures aimed at protecting access to data, and took additional steps to harden the overall environment. Columbia Eye will continue to review and enhance its policies and procedures to reduce the likelihood of a similar incident occurring in the future.

If you have any questions, please call toll free 1-800-298-2295 between 9:00 am – 5:30 pm EST Monday – Friday (excluding holidays).  Columbia Eye remains fully committed to protecting personal information entrusted to its care and sincerely apologizes for any concern this incident may have caused you.